Careers
Employment Opportunities
We are always looking for nice people with integrity to join the Fines Lincoln team. If you want your resume added to our database for our HR Manager to review, please submit it to careers@finesfordlincoln.ca.
Detailer
The Opportunity
We have an immediate need for a full-time Detailer to join our busy Sales Department. Hours of work are Monday-Friday 9am-5pm. Responsibilities include, but are not exclusive to:
- Hand wash, wax & buff exterior of new & used vehicles
- Clean interior with vacuum, shampoo, and cleaning products
- Engine shampoo
- Apply touch-up paint to chipped body surfaces
- Follow delivery schedule, communicate with the Business Office to confirm the delivery schedule is being followed correctly
- When required, check-in vehicles upon arriving from factory.
Experience & Skills
- High speed polishing & touch up paint experience is desired, but not essential
- Attention to detail, takes pride in the quality of their work
- Strong time management skills
- Flexible to changing schedules and deadlines
- Ability to follow directions
Qualifications
- Valid Ontario "G" Driver’s License with clean abstract
- Ability to drive manual transmission vehicles if an asset but not mandatory
Application Process
Please submit your resume to careers@finesfordlincoln.ca, Attention: Katie Fines, HR Manager.
Fines Ford is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
Lincoln Concierge
The Opportunity
The Lincoln Concierge is a critical role at the dealership and reports directly to the General Manager and works closely with the General Sales Manager and Customer Experience Manager. The Lincoln Concierge is the first place Lincoln clients should be calling with whatever questions that they might have. The Lincoln Concierge is also a key enabler for Service write up, scheduling service, scheduling pick up and delivery events, and building a relationship with the clients. Professionalism, communication skills and attention to detail are critical for the success of this position. Incumbent would typically work Monday - Friday 9am- 5pm but some evening and/or Saturday hours could be required.
Responsibilities
- Act as single point of contact to Lincoln clients for all their sales and service needs – be involved in all sales and service introductions, dealership tours and at vehicle deliveries.
- Involved in Lincoln marketing activities especially events/event planning, social media, offsite events, sponsorships and partnerships.
- Coordinate Lincoln Discovery Drives.
- Ensure all phases of ePDI are completed prior to delivery.
- Be involved in the Lincoln delivery process (greetings on arrival, transitions, introductions, waiting time, warm farewell...)
- When not present at vehicle delivery, follow-up with a personalized call to introduce self and explain Lincoln Owner benefits to client relative to service. Assist in setting up first service appointment.
- Coordinate or follow-up on all service needs for Lincoln clients: Service appointments, Pick-up and delivery, Lincoln loaner, Shuttle, Complimentary Lincoln Wash.
- Ensure Pickup and Delivery process and standards are in place and consistent (appointment coordination, appointment confirmation, Lincoln Loaner delivery, text updates, Lincoln wash, Lincoln redelivery, follow-up after service)
- Ensure the Lincoln service experience in dealership is consistent (arrival, Lincoln loaner/shuttle/wait, regular updates, Lincoln wash, departure / warm farewell, follow-up after service)
- Ensure any client preferences / needs are noted in CRM, shared with appropriate team mate(s) and in place during all interactions.
- Ensure all Lincoln Loaners are clean, fueled and available according to service needs on a daily basis.
- Coordinate/manage Lincoln Loaner usage on a daily/weekly basis to ensure 50% loaner usage on each unit
- Always anticipate clients’ needs or concerns by “walking the process” in the dealership from the clients’ point of view.
Skills and Qualities
- Be a proactive problem solver and be able to multi task.
- Be positive and manage stress in a professional, calm manner.
- Be attentive (ie: respond to inquiries, follow up), available and empathetic.
- Have an exemplary and respectful attitude at all times.
Experience and Qualifications
- 2 years in a customer service and/or hospitality position with a notable record of customer satisfaction
- OMVIC License is not required but would be useful
Application Process
Please submit your resume to careers@finesfordlincoln.ca, Attention: Katie Fines, HR Manager.
Fines Ford is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
Service Coordinator
The Opportunity
This role will support the Service department in ensuring that customer appointments can be booked in an efficient & accurate manner and that customer inquiries can be answered in a timely fashion.
Hours of work: 8am – 5pm, Monday to Friday, 30 min (unpaid) meal break
Responsibilities
- Performing inbound/outbound calls for service department
- Service/Appointment Reminders, reaching out to no shows& rescheduling appointments
- Support seasonal campaigns and recall notices
- Book appointments with attention to Manufacturer/Dealer recommended maintenance schedules
- Respond to all customer emails with accurate information and in a timely fashion
- Cashing out customers at the end of their appointment
- Retrieve customers from the lounge to inform them that their vehicle is ready
- Provide additional administrative support as directed by the Customer Experience Manager (ie: warranty administration/submission, recall administrative support, seasonal campaign support, etc)
- Work in conjunction with the Parts & Service team to provide excellent Customer Service
Skills and Attributes
- Positive & professional attitude
- Responsive to customer inquiries in a timely manner
- Ability to multi-task and manage competing customer inquiries, calls, emails, etc.
- Strong organizational skills and a keen attention to detail
- Confident with learning new computer programs/software
- Excellent communication skills – written, verbal (in-person and over the phone)
Experience
- Previous experience in similar role is preferred
- Customer service experience
Qualifications
- Valid Ontario Driver’s License
- Clean driver’s abstract
Application Process
Please submit your resume to careers@finesfordlincoln.ca, Attention: Katie Fines, HR Manager.
Fines Ford is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
Part-Time Shuttle Driver
The Opportunity
We have an immediate need for a part-time, Shuttle Driver to join our busy Service Department. The incumbent is responsible for delivering customers to their desired location, picking up customers and returning them to the dealership and other duties as required by the department.
The successful incumbent must be available to work Monday – Friday, 7:45am-12:30 pm and/or 12:30pm-5:30pm.
Skills and Attributes
- Personable and professional
- Punctual
- Reliable
Qualifications
- Valid Ontario Driver’s License
- Clean driver’s abstract
Application Process
Interested applicants should submit their resume & cover letter to careers@finesfordlincoln.ca, to the attention of Katie Fines, HR Manager. Applications will be kept in the strictest of confidence. Fines Ford Lincoln is an equal opportunity employer. Candidates must be legally entitled to work in Canada.
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